Please note that the telephone line for booking appointments is closed between 13:00 and 14:00, Monday to Friday. At these times, emergencies will be put through to us by our call handling service.

Extended Hours

Extended hours surgeries are available on Monday and Wednesday mornings for pre-bookable appointments between 07:00 and 08:00.

Reception Hours

Between 08:00 and 08:30 our call handling service will take our calls and contact the duty doctor if required.

Main reception is open from 08:30 – 18:30, Monday to Friday.

Staff Training

When the practice is closed for training, GP cover will be provided by one of the other GP practices at the St Paul’s Medical Centre.

When you phone the practice, the telephone system will divert you to our telephone triage service.

When we are the covering practice, the triage system still applies but the surgery is open. It may be very busy as we will have patients from 4 other surgeries coming in.

Out of Hours Service

Out of hours is the period of time between 18:30 and 08:00 on weekdays and covers weekends, bank and public holidays.

If you need urgent medical treatment out of hours that can’t wait until the GP surgery re-opens – you only need to ring one number for help. The new out of hours telephone number is 0300 421 0220

Contacting this number will put you through to specially trained NHS staff who will make sure that you receive the right sort of advice and help quickly. This service is provided by Gloucestershire Primary Care trust.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute as an emergency.