Clinical planner
We have an exciting opportunity for a forward thinking individual for the role of clinical planner.
You will work as part of a supportive, friendly and dynamic team to provide rota and clinical appointment planning for the GPs and practice nursing teams.
The practice provides care across two sites to a registered list of 19,300 patients.
Salary: Competitive according to skills and experience.
Hours: 30 hours per week. 8:15am to 2:15pm Monday to Friday.
Benefits include eligibility to join the NHS pension scheme and 4 weeks annual leave plus 8 bank holidays.
Please apply with CV and covering letter to Shona Pigot at shona.pigot@nhs.net.
Clinical Planner Job Description March 2025 (PDF)
Clinical Planner person specification 2025 (PDF)
Care navigator
Main duties and responsibilities will include:
- Dealing with phone calls and managing face to face enquiries, booking appointments, directing patients to the right person and/or organisation.
- Taking accurate messages and identifying the priority/urgency of the message.
- Generating electronic repeat prescriptions and sending them to the GP for sign off.
- Compiling new patient registration packs.
- Undertaking duties as required by the operations and deputy operations manager.
- To communicate in a professional, friendly and open manner with patients, carers and the general public to maintain an excellent profile for the practice.
- To communicate effectively and sensitively with service users who may be angry, confrontational, upset, anxious, fearful or have communication difficulties such as poor language skills, hearing loss or learning disabilities.
- To support the effective maintenance and management of practice systems.
- Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety / environmental procedures.
- Under the Data Protection Act 1998, the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.
Working hours will be (20 hours):
- Monday: 1:30pm to 6:30pm
- Tuesday: 1:30pm to 6:30pm
- Thursday: 1:30pm to 6:30pm
- Friday: 1:30pm to 6:30pm
Starting salary will be £12.44 rising to £13.05 after passing a three month probation period.
Please forward your CV and covering letter to Shona Pigot, deputy operations manager shona.pigot@nhs.net.