We are continually looking to turn our patients’ feedback into real improvements in the services we provide. If you have an improvement please use our visit our Improvements page.

We use it to focus on the things that matter most to our patients, carers and their families. We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Please write or send a response on our Contact the Practice page on our website with any suggestions or ideas to improve the practice.

If you would like to write in, please send to:

Improvements Team,
Weston House Practice,
St Pauls Medical Centre,
121 Swindon Road,
Cheltenham,
GL50 4DP.